In this Beer 30 talk I have a conversation with Brian Haydin on building enterprise app portfolios and the things architects need to know.Read more "Beer 30: Enterprise App Portfolios"
Editors Note: This post is a part of a series on Ethics of Artificial Intelligence. Thank you for coming to my Microsoft Ignite talk on the ethical impact of AI and the practical steps we can make to improve the experience for everyone. A few links to have available are: fairlearn: A Microsoft template for […]Read more "Ethics of AI – Microsoft Ignite Notes"
A big part of what Concurrency does is engage companies to bring about impactful customer experiences. As we’ve done these projects we grew a Ux practice focused on the user experience, the way that people interact with a system. As we’ve thought about more however, the core goal is not just Ux, it’s Cx… the […]Read more "Customer Experience and Accessibility"
I had the opportunity to sit down with Damon Sanchez and talk about the difference between User Experience (UX) and Customer Experience (CX). We talk about how understanding the customer journey is as important as understanding individual screens or interfaces. Great conversation, great topic, and great person.Read more "Beer 30 with Damon Sanchez talking Customer Experience"
In addition to the Azure Governance and Best Practices session, I’ll also be presenting a session on a practitioners guide to the Ethics of Artificial Intelligence. I’ll be talking about the Human Difference, the practical impacts of AI, and how we can address concerns in our everyday actions. Also, check out my blog series on […]Read more "Presenting on Ethics of Artificial Intelligence @ Microsoft Ignite"
The movement to the cloud is driving not only workload transformation but team transformation as well. A common question I’m asked is “how does the move to the cloud change my IT org structure?” The movement to the cloud is only one of the factors impacting the change of the IT org structure, while it […]Read more "Cloud Modernization’s Impact on Organizational Structure"
Microsoft has launched an interesting (although not comprehensive) AI maturity assessment. It certainly has a good collection of things I’d think about when considering how to leverage AI in your organization. I’m impressed it asks questions about ethics and boldness in going down a path of using AI technologies in product development or business operations. […]Read more "AI Maturity Assessment"